Outsourcing

MACH provides a range of managed service and outsourcing options, supporting you with partial and full business process outsourcing options.

MACH's wholesale outsourcing services business benefits:

No CAPEX / Variable OPEX
Fast implementation reduces time-to-market
Benefit from MACH’s comprehensive expertise and industry contacts
Get immediate access to a global market view
Experience Benefit from best business processes
When you outsource your operational processes, you also outsource all the roaming operational ‘issues!’
Comprehensive roaming coverage (Dual-IMSI, Inter-Standard, Hub, Bilateral…)
Improve roaming-in and roaming-out revenue flows
Easily extend to all MACH services, including Interconnect Billing, Mobile Content, Messaging, Fraud Protection

We have built up more than two decades of expertise in the areas of roaming data clearing, financial clearing and settlement. We have also been providing a wholesale service bureau for our interconnect billing customers for several years.

All of this places MACH in a unique position with experience across all aspects of wholesale business process management and outsourcing.

Hub Services: Providing tools & processes within the context of a hub model, providing immediate and extensive coverage, and multilateral agreement management
Bureau services: Managing People, Processes, Project Management, and providing managed service expertise. Strict governance is controlled by SLA, with clearly agreed KPIs and related metrics
Tools and processes: The management of all requirements, including Coverage, Connectivity, Testing, Transaction Management, Mediation, Rating, Billing, Invoicing & Settlement, Roaming Quality, Wholesale Revenue Assurance, Comprehensive business intelligence, CRM, and online roaming management tools

With all our managed service businesses, we maintain strict ‘Chinese Walls’ to ensure complete confidentiality and commercial security for our clients.